eCommerce Manager 0039

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eCommerce Manager 0039

Central London

Job Details

Our client, an established online music retail brand is seeking an eCommerce Manager to work with record companies and distributers to improve eCommerce strategies.

Key responsibilities will include:

  • Conducting daily store management using eCommerce best practice.
  • Formulating and executing D2C strategies that drive store awareness and conversions and enhance customer experience.
  • Performing day-to-day operations management of webstores.
  • Ensuring products are set up, listed, images sourced, correct prices, and products are in stock.
  • Using data and analytics to merchandise store pages and departments to optimise conversion.
  • Ensuring store interface, banners, offers, and buy buttons are appropriate and effective.
  • Liaising with UK eCommerce supply chain to ensure products are kept in stock.
  • Identifying opportunities to monetise assets of creatives across labels across new product ranges from catalogue music.
  • Working closely with third parties to ensure exclusive products to sell.
  • Managing the web store release schedule together with label contacts.
  • Managing the product and launch schedule.
  • Reporting profitability, sales, and stock in conjunction with record contacts.
  • Developing new methods of generating revenue via the webstore and third-party distributers and labels.
  • Working with the label marketing and commercial departments to ensure these areas are integrated into eCommerce initiatives.
  • Working with media planning and marketing agencies to ensure marketing, paid spend, and digital strategies drive traffic and conversion sufficiently.
  • Collaborating with eCRM teams to ensure webstore is appropriately marketed to artist databases.
  • Managing relationships with key partners that include, labels, warehouse teams, artist managers, ticket agencies, procurement and merchandise companies as well as finance, and tech teams.
  • Reporting sales trends and store activity to key stakeholders and ad hoc presentation of store development.
  • Keeping up to date with eCommerce developments and good practice in the retail sphere.
  • Analysing store conversion date and analytics to drive data led strategies across D2C and eCommerce.


  • Commercial and analytical approach to business with a background in eCommerce retail.
  • Demonstrable ability to achieve store revenue targets and use CRM to drive eCommerce sales.
  • Robust understanding of eCommerce best practice.
  • Comprehensive understanding of music product commercial opportunities.
  • Adept at music new release product campaigns and evergreen merchandising or artist webstores.
  • Excellent understanding of consumer online experience on various eCommerce platforms.
  • Paid media experience within a retail brand.
  • Retail/eCommerce experience including fulfilment operations desirable.
  • Excellent verbal and written communication skills as well as good presentation skills.
  • Ability to work under pressure to meet deadlines, prioritise workload and coordinate work streams across multiple time zones.
  • Good liaison capabilities across third parties and foreign territories.
  • Experience of record label process, ticketing/live music structure, and contact across labels and distributors desirable.
  • Flexible approach to working hours.
  • Proficiency using Microsoft Excel and PowerPoint, as well as Photoshop software.
  • Basic HTML skills to set up store front end experiences, HTML5 and CSS a plus.
  • Knowledge of google analytics and other major analytics platforms, and track record of using this data to make strategic decisions.
  • Shopify and project management tool experience.
  • Interest in consumer insight and the impact of product offerings, as well as music such as indie/rock preferable.

Please note that due to the volume of submissions, only successful candidates who meet the exact requirements will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.

The Music Market/Arts and Media are an equal opportunities employer who supports diversity in the workplace.


Job Type




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I've had amazing placements where I've met great people, which has also given me the experience I have needed to secure my new role in the music industry!

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After graduating in 2012 they found me my first industry position at a top London bookings agency and most recently placed me in a great role at a leading international label and music brand.

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I would highly recommend Helen to anyone looking to further their career in the music or media industries.


I was so impressed with Helen and the rest of The Music Market team – they understood exactly what I was looking for in my next role and worked incredibly quickly to help me find the perfect position. The communication was fantastic throughout and I really cannot thank them enough!