Our client, an independent music platform and innovative events creator is looking to recruit a Head of Client Services to oversee their biggest retained client business and all brand partnerships.
Key Responsibilities:
· Managing a team responsible for delivering all brand partnerships, from Project Managers to Project Directors,leading weekly team meetings & bi-weekly 121’s.
· Representing and liaising on behalf of the team to the other HODs & senior management.
· Be the key contact for clients and intermediary agencies, building and maintaining strong relationships.
· Lead on the planning,implementation & delivery for the main account; helping define project scope, goals & required resource.
· Delegate work amongst the team to ensure efficient use of time and smooth delivery of all aspects of each project.
· Managing overall budgets and department budgets for projects.
· Continually working with senior Commercial and Marketing representatives throughout campaigns to ensure that all upsell opportunities are realised and actioned.
· Ensuring all partner and company objectives,KPIs and deadlines are met.
· Grow understanding of client businesses and identify / lead on potential opportunities.
· Assisting in all aspects of driving new sales.
· Giving briefs for any requests from internal teams
· Preparing planning for your department and company-wide briefings.
Requirements:
· Excellent leadership skills developed in a previous management role.
· Decisive and confident making and following through on autonomously reached decisions.
· Always pushing to be at the forefront of creative execution.
· Able to relay recommendations to senior management efficiently and effectively.
· Demonstrable passion and understanding of the night-club scene.
· Excellent interpersonal and communication skills.
· Outstanding organisational skills,able to work effectively across a variety of projects with different timelines and urgency.
· Adaptable and ready to work in a fast-paced environment.
· Extensive experience in a similar agency delivering Brand Partnerships.
· Extensive experience in delivering campaigns in music and/or youth culture.
· Comprehensive understanding of social media platforms.
· Exceptional client relations with proven track record of navigating difficult and high pressured scenarios.
· Understanding of the music landscape & ability to educate stakeholders on the nuances.
· Excellent computer proficiency,specifically Keynote, Microsoft Word, Excel and Google Drive.