Head of Client Services

Our client, an independent music platform and innovative events creator is looking to recruit a Head of Client Services to oversee their biggest retained client business and all brand partnerships.

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Key Responsibilities:

· Managing a team responsible for delivering all brand partnerships, from Project Managers to Project Directors,leading weekly team meetings & bi-weekly 121’s.

· Representing and liaising on behalf of the team to the other HODs & senior management.

· Be the key contact for clients and intermediary agencies, building and maintaining strong relationships.

· Lead on the planning,implementation & delivery for the main account; helping define project scope, goals & required resource.

· Delegate work amongst the team to ensure efficient use of time and smooth delivery of all aspects of each project.

· Managing overall budgets and department budgets for projects.

· Continually working with senior Commercial and Marketing representatives throughout campaigns to ensure that all upsell opportunities are realised and actioned.

· Ensuring all partner and company objectives,KPIs and deadlines are met.

· Grow understanding of client businesses and identify / lead on potential opportunities.

· Assisting in all aspects of driving new sales.

· Giving briefs for any requests from internal teams

· Preparing planning for your department and company-wide briefings.

Requirements:

· Excellent leadership skills developed in a previous management role.

· Decisive and confident making and following through on autonomously reached decisions.

· Always pushing to be at the forefront of creative execution.

· Able to relay recommendations to senior management efficiently and effectively.

· Demonstrable passion and understanding of the night-club scene.

· Excellent interpersonal and communication skills.

· Outstanding organisational skills,able to work effectively across a variety of projects with different timelines and urgency.

· Adaptable and ready to work in a fast-paced environment.

· Extensive experience in a similar agency delivering Brand Partnerships.

· Extensive experience in delivering campaigns in music and/or youth culture.

· Comprehensive understanding of social media platforms.

· Exceptional client relations with proven track record of navigating difficult and high pressured scenarios.

· Understanding of the music landscape & ability to educate stakeholders on the nuances.

· Excellent computer proficiency,specifically Keynote, Microsoft Word, Excel and Google Drive.