UK Customer Services Temp 0244

Music
|  Posted on:

UK Customer Services Temp 0244

Music
Central London
TBC (pro rata)

Job Details

Our Client, a global music company, is seeking an experienced UK Customer Services Temp with a genuine enthusiasm for music.

Key responsibilities will include:

  • Working closely with eCommerce teams to provide excellent customer service for the rosters’ official online stores.
  • Responding to daily customer issues relating to shipment status, order tracking, general payment processing issues, product, and promotions information.
  • Processing customer returns, refunds, cancellations and raise replacement orders.
  • Daily maintenance within the HelpSpot ticket system.
  • Continually develop and improve customer services standards.
  • Working with third-party vendors to resolve customers issues.
  • Working closely with US colleagues to resolve international orders.
  • Facilitating bank refunds, returns, cancel orders, key replacements, and document trends.
  • Assisting with regular reporting on ticket volumes etc.

Requirements:

  • Solid previous experience in similar role gaining a strong customer services attitude
  • Strong problem-solving skills
  • Understanding of the “fan” mentality
  • Excellent written, verbal and listening skills
  • Strong attention to detail, follow-up skills, and time management
  • Able to communicate appropriate company policy to the customer
  • Experience using Zendesk and/or HelpSpot desirable
  • Social media or forum management experience desirable.

Please note that due to the volume of submissions, only successful candidates will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.

The Music Market actively welcomes candidates from underrepresented backgrounds.

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Job Type

Temporary

Category

Discipline

Some comments from our cANDIDATEs...

An amazing recruitment company, they care about you as an individual rather than just being a number on their books!

I've had amazing placements where I've met great people, which has also given me the experience I have needed to secure my new role in the music industry!

Jenny is the best recruiter I've ever had, we've built a great working relationship and it has been brilliant to have been represented by The Music Market / Arts and Media.

JODIE BRUNNING

Helen and her team at The Music Market have been nothing short of fantastic at helping me develop my continued career in music.

After graduating in 2012 they found me my first industry position at a top London bookings agency and most recently placed me in a great role at a leading international label and music brand.

I have always felt safe in their capable hands as a result of their professionalism and dedication.

WESLEY DOOGAN

I have always had a fantastic experience with The Music Market / Arts and Media – all the staff are great, helpful and knowledgeable.

Jenny has found me a number of wonderful full-time and temporary roles over the years and I can’t recommend the company highly enough.

NIKKI STRANGE

Helen and the team at The Music Market were a joy to work with and helped me in securing my next career move within a short amount of time.  
I would highly recommend Helen to anyone looking to further their career in the music or media industries.

STEPHANIE BRENNAN

I was so impressed with Helen and the rest of The Music Market team – they understood exactly what I was looking for in my next role and worked incredibly quickly to help me find the perfect position. The communication was fantastic throughout and I really cannot thank them enough!

SOPHIE RAY