Our Client, a global music company, is seeking an experienced UK Customer Services Temp with a genuine enthusiasm for music.
Key responsibilities will include:
- Working closely with eCommerce teams to provide excellent customer service for the rosters’ official online stores.
- Responding to daily customer issues relating to shipment status, order tracking, general payment processing issues, product, and promotions information.
- Processing customer returns, refunds, cancellations and raise replacement orders.
- Daily maintenance within the HelpSpot ticket system.
- Continually develop and improve customer services standards.
- Working with third-party vendors to resolve customers issues.
- Working closely with US colleagues to resolve international orders.
- Facilitating bank refunds, returns, cancel orders, key replacements, and document trends.
- Assisting with regular reporting on ticket volumes etc.
Requirements:
- Solid previous experience in similar role gaining a strong customer services attitude
- Strong problem-solving skills
- Understanding of the “fan” mentality
- Excellent written, verbal and listening skills
- Strong attention to detail, follow-up skills, and time management
- Able to communicate appropriate company policy to the customer
- Experience using Zendesk and/or HelpSpot desirable
- Social media or forum management experience desirable.
Please note that due to the volume of submissions, only successful candidates will be contacted. If you have not heard back within 10 days of submission, please assume that your application has been unsuccessful on this occasion.
The Music Market actively welcomes candidates from underrepresented backgrounds.
+44(0)20 7486 9102
.png)
